Returns Policy

Returns Policy

The Gown will order the merchandise as specified for you on your order form. Your signature is your approval for The Gown to order the items as listed. If there is a manufacturer's defect, we will replace the dress as it was ordered.


The Gown will stand behind the dress and it is guaranteed for delivery by your original wedding date.


We require that you pick up your dress within 7 days of notification that it has arrived in store. If you do not retrieve it in this time period, The Gown will not be held responsible for any damages it may incur while in our care.


If the dress is not picked up by the wedding date listed, then the dress becomes property of The Gown, and no refund or exchange will be given.


If for any reason, you no longer want the dress you have ordered, including a canceled event, you will still be required to pick it up. From there, you can re-sell it at a consignment store, online, or donate it to a charity.





We can not be responsible for the accuracy of measurements taken by anyone other than our staff. If there are any issues with size due to weight fluctuations, or pregnancy, we can recommend a seamstress to help with the fit of your dress.


We do not do alterations in house. They are a separate business.


The size of the dress is according to the designers’ size chart and is not custom made to your individual measurements.


The dress will need to be tailored to fit your shape perfectly by a seamstress after it is picked up from The Gown. If the dress will still not fit, there will be no refund or exchange, and another dress will need to be ordered or purchased elsewhere.


If there is a discrepancy with the color of the dress, we will check designer swatches that match the color listed on the order. If the color is not what was ordered, we will get you a dress in the correct color and size as ordered on the order form. This will not include dye lot variances as the new dresses will be cut from a different dye lot than our sample dress and swatches.